Shipping & Return Policies

Shipping Policy:
  • We only ship our products within Canada.
  • Our products ship via Canada Post with  a tracking number for your reference.  
  • Shipping is determined by the carrier and is charged based on combined weight of the products ordered.
  • Shipping times are approximate but most packages are received within 1-4 business days of shipping.  If you have not received your package after 7 business days please contact us for investigation.   
  • We strive to ship 24 hours after purchase however depending on the order size please allow for up to 48 hours until your package is shipped!
Return Policy:
  • If you are not completely satisfied with your Heavenly Hot Pack please contact us within 14 days of purchase for return/exchange authorization..  
  • We will gladly issue you a full refund, or exchange your product less any shipping costs incurred.