Shipping & Return Policies
- We only ship our products within Canada.
- Our products ship with a variety of carriers, all orders requiring shipping will receive a tracking number for your reference.
- Shipping is determined by the carrier and is charged based on combined weight of the products ordered.
- Shipping times are approximate but most packages are received within 1-4 business days of shipping. If you have not received your package after 7 business days please contact us for investigation.
- We strive to ship 24 hours after purchase however depending on the order size please allow for up to 48 hours until your package is shipped!
- If you are not completely satisfied with your Heavenly Hot Pack please contact us within 14 days of purchase for return/exchange authorization..
- We will gladly issue you a full refund, or exchange your product less any shipping costs incurred.